Live in weeks,
not quarters.
Most healthcare technology takes 6–18 months to go live. Ubie's dedicated implementation team handles EHR configuration, staff training, and go-live support — so you're running in weeks, not a year-long project.
Implementation timeline
From signed agreement to live calls in about a month.
Days 1–5
Discovery & configuration
- We map your current call flows, scheduling rules, and triage protocols
- EHR connection established (Epic, Oracle Health, Athena, and others)
- Ubie configured to your terminology, care pathways, and escalation thresholds
Week 2–3
Integration & quality testing
- Live integration testing against your EHR with real scheduling scenarios
- QA on triage accuracy for your patient population and specialty mix
- Pilot run on a subset of call volume to validate before full launch
Week 4
Staff training
- Live training sessions for front desk and care coordination staff
- Quick-reference one-sheets for common workflows
- Dedicated support contact set up before go-live
Go-live
Supported launch
- Dedicated CSM on call during the first week of full deployment
- Real-time monitoring of triage accuracy and escalation rates
- Rapid-response adjustments based on live call data
What “white glove” means
Implementation isn't a hand-off. It's a partnership.
Dedicated CSM
One point of contact who knows your deployment — not a support ticket queue.
EHR config handled
We own the integration set-up. You don't need an IT project manager.
24/7 support post-launch
Issues don't keep business hours. Our support team doesn't either.
Hear it for yourself.
Have Ubie call your phone right now and experience exactly how Smart Support handles a real patient — live, in under a minute.
Investors and Collaborators
Ready to get started?
Book a demo and we'll walk you through the full implementation timeline for your organization size and EHR stack.
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