Not keyword routing.
Clinical-grade AI reasoning.
Most healthcare AI matches symptom keywords to scripts. Ubie Smart Support Phone AI reasons through specific clinical rules — the way a physician would — to determine urgency, explain its thinking, and route each patient to the right doctor in your practice or deflect if needed.
Illustrative — simulated activity for demonstration.
Investors and Collaborators
Explainable AI
When booking appointments, the AI doesn't just guess what's going on.
Ubie's technology is built around explainable AI: instead of producing an unexplained answer when talking to patients, it analyzes specific clinical rules to determine urgency and the subsequent care a patient needs. Validated in partnership with Mayo Clinic's Platform_Accelerate.
It doesn't guess — it reasons
Ubie doesn't pattern-match a few keywords to a label. It evaluates the patient's symptoms against specific, transparent clinical rules to determine what's actually going on.
Urgency, determined by rules
Those same clinical rules establish how urgent the situation is — ER, urgent care, or routine — so patients are pointed to the right level of care from the very first contact.
Care needs, made explicit
The output isn't a black box. Ubie surfaces the reasoning behind its recommendation and the subsequent care the patient needs, so your team can trust and act on it.
Intelligent routing
Routed to the right doctor in your practice OR instantly escalated for human intervention.
Triage is only useful if the patient reaches the right person. Ubie routes each patient to the right doctor inside your practice — based on expertise, availability, and other rules you set at the practice level.
By expertise
Symptom profile is matched to the clinician best suited to handle it — the right specialty and skillset for that patient, not just the next open slot.
By availability
Ubie reads your live schedule and routes to a provider who can actually see the patient, balancing load across the practice.
By your rules
Every routing decision honors the rules you set at the practice level — referral preferences, escalation thresholds, and who handles what.
Hear it for yourself.
Have Ubie call your phone right now and experience exactly how Smart Support handles a real patient — live, in under a minute.
See the clinical reasoning in action.
Book a demo and we'll walk through a live triage flow — symptom to handoff — so you can evaluate the clinical quality yourself.
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