Clinical reasoning at the front door.
Smart Support assesses patient needs at first contact, determining urgency and specialty before they enter another queue. Add clinical reasoning to your existing infrastructure to resolve routine interactions directly and escalate appropriately.
The automation ceiling.
Routine administrative access is increasingly automatable. The harder remaining interactions occur when patients do not know what they need and clinical judgment is required to determine the appropriate next step.
Routine Access
- "I need to reschedule."
- "What are your hours?"
- "I need a dermatology appointment."
Clinically Ambiguous
- "My chest has felt strange all day."
- "My child has a fever and a rash."
- "My knee hurts after surgery. What should I do?"
Without clinical reasoning at first contact, these interactions can create additional transfers, callbacks, repeated assessments, and clinical workload.
How Smart Support works
Assess
Understand symptoms and relevant context. Apply approved clinical protocols to determine acuity, specialty, and visit type.
Orchestrate
Translate assessment into a defined next step, such as scheduling, routing, escalation, virtual care, urgent care, ED, specialty care, or self-care where approved.
Resolve or escalate
Resolve appropriate interactions directly. Escalate when human judgment is required, handing off structured context to the appropriate team.
Hear clinical reasoning in action.
Experience how Smart Support handles a symptomatic patient interaction and progresses from initial presentation to an appropriate next step.
Add clinical reasoning to the access infrastructure you already have.
Smart Support extends infrastructure already in place. Start where the need is highest.
Patient contactExisting voice or digital entry pointSmart Support clinical assessmentExisting scheduling, EHR workflow, nurse team, or appropriate care endpoint
Measure the value in your workflow.
Clinical capacity
- Licensed-clinician time
- Clinically necessary vs. avoidable escalation
- Repeated assessment after handoff
- Clinical workload
Access performance
- Time to appropriate disposition
- Time to booked care
- Transfers & repeat contacts
- Appropriate resolution
Workflow efficiency
- Staff intervention
- Rework
- Handoff completeness
- Residual human workload
See Smart Support for your organization
AI manages the conversation. Clinical controls govern the outcome.
- Contextual information gathering. Understand symptoms naturally.
- Emergency screening. Help identify urgent scenarios promptly.
- Approved protocols. Utilize defined endpoints and explicit escalation pathways.
- Structured handoff. Transfer relevant context when human judgment is required.
Clinical oversight: Smart Support symptom assessment is built with ongoing clinical review to help determine urgency and care level.
Enterprise Readiness & Security
Bring your organization's security and privacy questions to the enterprise review.
Enterprise requirements review
Which security, privacy, access, logging, encryption, and Business Associate Agreement requirements apply to your workflow? We review the applicable controls and responsibilities with your team before deployment.
Integration & Deployment
Which scheduling, EHR, and patient-access workflows should Smart Support complement? Review integration scope, implementation responsibilities, and rollout sequencing with our team.
Why Ubie
Clinical reasoning before scheduling
Smart Support can operate when a patient's need is not yet a known administrative request, correctly guiding them to the right step.
Governed clinical workflows
The conversation can be AI-enabled while approved protocols, safety controls, defined endpoints, and escalation pathways govern disposition.
Built for real patient conversations
Leverage Ubie's extensive patient-interaction experience to support routing quality and patient experience.
Investors and Collaborators
Start with one workflow. Prove value. Scale.
Baseline
Choose one workflow and establish current volume, clinical labor, transfers, disposition patterns, and resolution.
Deploy
Introduce Smart Support into a defined queue, channel, population, or operating window.
Validate
Compare against baseline across clinical quality, operational performance, clinical capacity, economics, and patient experience.
Expand
If agreed thresholds are met, expand to additional workflows, channels, or service lines.
Find the first workflow worth solving.
Bring your access or operations leader and the appropriate clinical owner. We will map where symptomatic demand becomes clinical work, identify the baseline, and determine whether Smart Support is a fit.
Learn more
Book a live demo, hear the AI in action, or download more info. We'll tailor it to your practice size and goals.