Put your phones on autopilot.
Smart Support AI picks up where your team leaves off.
Smart Support picks up every call, triages patients, and schedules appointments when your staff can't — no callbacks, no hold times, no missed patients.
See Smart Support for your organization
One unified front door.
Co-developed with Mayo Clinic, Smart Support unifies first-contact resolution, self-scheduling, and clinical triage in a single clinical-grade AI layer, replacing your fragmented stack of IVRs, schedulers, and chatbots, or integrating with the ones you want to keep.
40–70%
Routine calls automated
$14M
Annual cost-to-serve recovered
94.8%
Safety sensitivity
Clinically validated triage: 94.8% safety sensitivity across 282 physician-reviewed cases. Covers 1,300+ conditions. Trained on 50,000+ clinical papers with oversight from 75+ expert physicians.
What sets Ubie apart
Patient-first understanding,
built over 15 billion interactions.
See how Ubie shortens patient journeys “When HCPs look to their backend software teams and vendors to build a better patient-facing workflow, patients get, well, the back end.”
Ubie is different. For more than a decade we've been building consumer-facing systems to lead patients to the care they need, working towards better health outcomes while reducing anxiety and friction. It's an institutional mindset we bake into every deployment.
Features
Chat + voice
Web, in-app, and on the phone: clinically validated AI triages symptoms, recommends care level, and books into your EMR in real time. No hold times.
Learn moreEndless integrations
Bidirectional EPIC scheduling API. Oracle Health and Athena supported. One API, no rip-and-replace: live in 90 days, not 18 months.
Learn moreHuman in the loop
Instant escalation to the right person, at the right moment. Whether a nurse for urgent symptoms, a specialist for a complex referral, or an administrator for prior auth, Smart Support routes to humans only when it truly matters.
Learn moreEnterprise-grade security
HIPAA-compliant and end-to-end encrypted, built on Google Cloud, with audit logging, role-based access controls, and Business Associate Agreements available for every deployment.
Learn moreChronic disease add-on
Keep patients on track between visits with care plan adherence reminders, symptom trend monitoring, and automated escalation when patterns signal a change in condition.
Learn moreDedicated team & 99.9% uptime
A dedicated implementation and customer success team from day one, with a 99.9% uptime SLA contractually guaranteed, so your patients are never left without access to care.
Learn moreInvestors and Collaborators
Learn more
Book a live demo, hear the AI in action, or download more info. We'll tailor it to your practice size and goals.
Press & News
PR Newswire · Jun 3, 2026
Ubie Launches Self-Serve Platform for Targeted Healthcare Advertising Within AI Patient Experiences
Ubie launches a self-serve platform that lets healthcare and pharma advertisers reach patients with targeted, clinically contextual placements inside Ubie's AI-driven patient experiences.
PR Newswire · Feb 12, 2026
Ubie Announces Collaboration to Reinvent the Healthcare Digital Front Door
Ubie and Mayo Clinic partner to co-develop a unified AI-powered chat and voice platform, with the goal of streamlining healthcare access and delivering a best-in-class patient experience at scale.
PR Newswire · 2025
Ubie Announces Cumulative Total Funding of Over $125M
US expansion targets generative AI and provider solutions as Ubie scales its clinical-grade AI platform beyond Japan's 1,800+ healthcare organizations.
IDEO Case Study
Designing a Better Onboarding Experience for an AI Symptom Checker
IDEO partnered with Ubie to redesign the patient onboarding experience for AI-powered clinical triage, combining human-centered design with clinically validated symptom assessment.